There are several reasons your bridge is not successful:
- Using Wallet 1.0/Have not upgraded wallet: You will get an error message when bridging rewards in wallet 1.0. The upgrades allowed us to fix some issues with the bridging, so they no longer happen in wallet 2.0. Please follow the prompts on the Switch website to upgrade to wallet 2.0.
- Not enough ETH for transaction (gas) fees: Bridging requires an Ethereum gas fee. Please add ETH to your Reward Wallet and try your transaction again.
- Wallet Passcode Incorrect: Please verify that you are using your Wallet Passcode created when setting up your Rewards Wallet. This would have been created at the same time you received your 12-word seed phrase. Do not confuse this with the login password used when entering the Switch site.
- Attempting to use MAX button: We have identified a Beta issue that is being worked on concerning the use of the "MAX" button. If you receive an error when using this button, please manually type in the quantity of SWITCH you would like to bridge and try the transaction again.
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Caching Issue: Clear your browser history, cache, and cookies in your browser settings then please log out of your app and log back in to try your transaction again.
If you are still experiencing issues, please contact CUSTOMER SUPPORT.
Disclaimer: SWITCH is a digital reward distributed through the Switch node network according to predetermined smart contracts. SWITCH is designed to have utility on the Switch platform for the purchase of Switch products and services, although other cryptocurrencies may be used as well. SWITCH is not available for purchase from Switch. SWITCH is not an investment product and may never have any value. Switch node owners should not expect to recognize any value from SWITCH other than its utility with Switch. Although Switch plans to undertake efforts to become a successful business, it is highly likely that SWITCH’s value will not correlate with the success or failure of Switch.