Here is a step-by-step guide for using the white glove service for on and off ramping digital assets using SwitchPay. This is a great option if you are wanting a personal and meticulous experience purchasing or selling cryptocurrencies.
1. Requesting White Glove Service
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Access the Request Form:
- Visit our White Glove Services page: White Glove Services.
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Fill Out the Request Form:
- Personal Information: Provide your name, contact details, and any other required personal information.
- Transaction Details: Specify the amount you wish to receive or sell and select the specific digital asset involved in your transaction.
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Submission Notice:
- Be aware that same-day requests are not available.
- Domestic Transactions: Typically processed within 1 business day.
- International Transactions: Typically processed within 2 business days.
- Be aware that same-day requests are not available.
2. Receiving Your Quote
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Email Confirmation:
- After submitting the form, you will receive an email within 1 business day containing your personalized quote.
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Quote Details:
- Fees: Breakdown of all applicable fees associated with your transaction.
- Amount: The exact amount you will receive after fees.
- Wire Instructions: Detailed instructions on how to proceed with the wire transfer.
- ERC20 Wallet Address/ Bank Information: A designated field for entering your ERC20 wallet address or your bank information.
3. Reviewing and Approving the Quote
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Carefully Review the Quote:
- Ensure all details are correct, including fees, amounts, and instructions.
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Next Steps:
- Send Funds: Follow the wire instructions provided to send the required funds.
- Sign Documents: Sign the form to agree to the transaction.
4. Processing Your Transaction
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Receipt of Funds:
- Once we receive your funds, our dedicated team will begin processing your transaction.
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Transaction Execution:
- USD Wire Transfer: If you are receiving USD, we will wire the funds directly to your provided bank account.
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Digital Assets Transfer:
- First-Time Wallets: For initial transactions to a new ERC20 wallet address, we will send a small test amount first.
- Confirmation: You must confirm receipt of the test amount to ensure the wallet is correctly set up.
- Final Transfer: After confirmation, we will send the remaining digital assets to your wallet.
5. Understanding Wire Cut-Off Times
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Submission Timing:
- Before 2 PM MT: Requests submitted before this time will be processed on the next business day, provided the wire is received on time.
- After 2 PM MT: Requests submitted after this time will be processed the following business day.
6. Finalizing Your Transaction
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Completion Notification:
- You will receive an email notification once your transaction is successfully completed, whether it’s the USD wire transfer or the digital asset transfer.