Switch has updated some features in the Rewards Wallet, giving users the option to upgrade to wallet 2.0. The upgrade will require you to either:
- Create a new wallet passcode, followed by entering in your 12-word passphrase. Doing so will migrate your existing wallet over to the new Wallet 2.0 instantly.
- If you're unable to retrieve your 12-word passphrase, create an entirely new wallet and transfer your funds to Wallet 2.0.
- To begin, login to your account at app.switchrewardcard.com
- Navigate to the "wallet" tab on the left menu
- You will see a button prompting you to upgrade to wallet 2.0
- You will then create a new wallet passcode *reminder to make this different than your login password*
- Type this new password in both boxes to confirm, then click create passcode
- Enter your 12-word recovery phrase in the corresponding boxes
- Once done, click "complete"
- You're all done! We have migrated your existing wallet over to the new Wallet 2.0 instantly.
If your 12-word seed phrase is not known or the site is saying it's not correct, click the button below the boxes "forgot wallet recovery phrase?" You will then create a new wallet and receive a new 12-word seed phrase. You will then send funds from your old wallet to your new wallet. We will guide you through this process. If you are running a node and receiving Switch rewards, they will automatically be sent to your new wallet after setup is complete.
Please reach out to support at support@switchrewardcard.com with any questions or concerns we can help with.